We want every new client to feel confident in our services, which is why we’ve designed a streamlined, transparent process for setting up your ongoing cleaning plan:
Before starting your cleaning services, we love meeting our clients personally. This gives us the opportunity to understand your home’s unique needs and ensure we provide the best possible experience.
On the same business day, you’ll receive a comprehensive estimate—delivered via text or email, whichever you prefer—outlining your recommended cleaning package and any suggested service enhancements. We often recommend starting with a one-time Deep Cleaning to bring your home to our guaranteed standard of cleanliness. While optional, this service provides the ideal foundation for ongoing maintenance. Once the quote is approved and the 25% deposit is paid, your first cleaning appointment will be scheduled. If you have any questions or would like to review your options, your TD Fresh Impression representative is always available to assist.
On the day of your first cleaning, you will receive a comprehensive welcome packet detailing our service packages, optional enhancements, exclusions, and company policies. If you’re not home at the time of service, we’ll leave the packet in a designated area for your review.
Once your quote has been approved, you’ll gain access to a personalized client portal, set up through our software. This secure portal includes details of your services, photos and videos of completed cleanings, upcoming appointments, enhancement selections, and all invoice records.
We invite you to reach out at any time with questions or concerns—our team is always here to ensure you feel informed, supported, and confident in your experience.
To ensure a tailored and consistent cleaning experience, we create a customized database for each client. This includes detailed notes on:
If you ever need help navigating or updating your client database, we’re happy to schedule a call or stop by in person to walk you through the process. Your comfort and satisfaction are our priority.
After the first cleaning, we follow up with every client to gather feedback and make adjustments if needed. Once confirmed, we assign a dedicated house cleaner for weekly, bi-weekly, or monthly service.
Automated text & email reminders are sent before each appointment, including your cleaner’s name, arrival time, and departure time—ensuring a stress-free experience every time!
With TD Fresh Impression, keeping your home clean, comfortable, and well-maintained has never been easier!
